Need help?
Frequently Asked Questions
Got a burning question about your gear, our store, or what’s happening in the Boardhouse crew? You’ve landed in the right place.
Still unsure after reading through this? Get in touch with the team.
Rider Rewards
With our Rider Rewards program, you’ll earn 1 point for every $1 spent—online or in-store. Ensure you use the same email across all purchases to keep points synced.
Sign up during checkout or in-store at Spencer House Mall in Wānaka.
Orders & Shipping
We receive early-season releases from Northern Hemisphere manufacturers before snow hits, giving us early access to top gear.
Orders over $75 ship free (non-rural). Rural deliveries incur a fee. Orders under $75 typically cost around $6 to ship.
For more details, visit our Shipping Policy
Yes. We use FedEx and NZ Post. Shipping costs are calculated at checkout.
Contact us. We can often order in or suggest alternatives.
Returns & Exchanges
30-day returns accepted. Sale items can be exchanged or credited. Contact us first before returning to speed up the process.
Contact us immediately and we’ll resolve the issue quickly.
Contact us before sending. Items must be in original condition. A $10 fee may apply for larger gear swaps.
Store Info & Contact
Yes, visit us at Spencer House Mall, 31 Dunmore Street, Wānaka.
Store Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM
Online Support Hours:
Monday to Friday: 10:00 AM – 3:00 PM
Feel free to reach out during these times for any assistance or inquiries.
Yes, follow us at @boardhouse_wanaka on Instagram.
Yes! Log in and review the product you bought. Earn 25 Rider Rewards points as a thank-you.